Acceptance of the Terms of Use
These terms of use for the Carla+ platform constitute a legal agreement and are entered into between you (the "User") and 9428-9691 Québec inc. (hereinafter referred to as "Carla+", "we", "us", or "our"). The following terms and conditions, together with any documents and/or additional terms expressly incorporated by reference (collectively, the "Terms of Use"), govern your access to and use of, including any content, functionality, and services offered on or through Carlaplus.com and any web interface allowing access to the Services (the "Sites").
The Carla+ Curls platform is a web-based application accessible online (SaaS), allowing Users to obtain a hair diagnosis via photo, personalized recommendations (routines, products, salons), discover suitable products, locate service providers based on their needs, access educational content, and participate in online or in-person events (the "Services").
The Terms of Use also include the Privacy Policy, which can be reviewed. BY USING THE SITES, YOU AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF USE AND THE PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR THE PRIVACY POLICY, YOU MUST NOT ACCESS THE SITES OR USE OUR SERVICES.
The Sites are intended solely for individuals aged 18 or older. Any access to or use of the Sites by anyone under 18 is expressly prohibited. By using the Sites, you represent and warrant that you are of the legal age of majority under applicable law to enter into a binding contract with Carla+ and that you meet all the aforementioned eligibility requirements. If you do not meet all of these requirements, you must not access or use the Sites.
1. Changes to the Terms of Use and the Sites
We reserve the right, at our sole discretion, to revise and update these Terms of Use from time to time. All such changes are effective immediately upon posting and apply to all access to and continued use of the Sites. Any material changes will be notified before they take effect through a web banner, email, or other means. Thereafter, the updated Terms of Use will be available and easily accessible. Any person can determine if these Terms of Use have been changed by checking the effective date indicated at the beginning of the Terms of Use. You agree to periodically review the Terms of Use to be aware of any changes, and your continued use signifies your acceptance thereof.
The information and material on the Sites, as well as the Sites themselves, may be modified, withdrawn, or deleted at any time, at our sole discretion and without notice. We will not be liable if, for any reason, all or part of the Sites is restricted to users or unavailable at any time or for any period.
2. Your Use of the Sites, Account Configuration, and Security
Providing your registration information and photos on the Sites through features such as the Carla+ app, emails, and other electronic communications (the "Interactive Functions") constitutes your consent to all actions we take with respect to such information in accordance with our Privacy Policy.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our best to protect your personal information and require that third parties we work with implement similar security measures and protocols, we cannot guarantee the security of your personal information transmitted to or through our Sites. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Sites.
Any username, password, or other piece of information you choose or that is provided to you as part of our security procedures must be treated as confidential and must not be disclosed to other persons or entities. You must exercise caution when accessing your account from a public or shared computer so that others cannot view or record your password or other personal information. You agree to notify us immediately of any unauthorized access to or use of your username or password, or any other breach of security. You are responsible for any misuse of your password or unauthorized access.
We reserve the right, at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, at our sole discretion, for any or no reason, including any violation of any provision of these Terms of Use.
You are prohibited from attempting to circumvent and violate the security of the Sites, including, without limitation: (a) accessing content and data not intended for you; (b) attempting to breach unauthorized security and/or authentication measures; (c) restricting, disrupting, or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet headers; (e) disrupting network services and otherwise disrupting the Site owner’s ability to monitor the Sites; (f) using any robot, spider, or other automatic device, process, or means to access the Sites for any purpose, including monitoring or copying Site content; (g) introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material; (h) attacking the Sites via a denial-of-service attack, distributed denial-of-service attack, flooding, mail bombing, or crashing; (i) using the Sites to harvest addresses, send spam, or otherwise violate these Terms of Use or the Privacy Policy; (j) taking any action or using any program or device that could interfere or is intended to interfere with the operation of the Sites or to shut down, overload, or saturate the Sites; (k) taking "screenshots" of Site content or attempting to copy or record any interface or content of the Sites directly to an electronic device, unless otherwise authorized; and (l) attempting to otherwise interfere with the proper functioning of the Sites.
3. Access to Services
The Services are accessible via an online web application and require an Internet connection. Carla+ does not guarantee that the Services will be accessible on all devices or browsers, or that their operation will be free from interruptions, delays, or errors. You are responsible for having compatible equipment (computer, tablet, or mobile device) and a sufficient Internet connection to access the Services. Carla+ is not responsible for technical limitations, service interruptions, connection losses, or other problems related to your equipment or your Internet service provider.
4. Intellectual Property Rights and Ownership
You understand and agree that the Sites and all of their content, features, and functionality designed, developed, or otherwise created or owned by Carla+, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Carla+, its licensors, or other providers of such material and are protected in all forms by intellectual property laws, including, but not limited to, copyright, trademark, patent, trade secret, and all other proprietary rights.
The Carla+ name and logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of Carla+, its affiliates, or its licensors. You must not use such marks without the prior written permission of Carla+. Other names, logos, product and service names, designs, images, and slogans mentioned or appearing on the Sites are trademarks of their respective owners. The use of any such property, except as expressly authorized, constitutes an infringement or violation of the property owner’s rights and may constitute a violation of federal or other laws and may expose the infringer to legal action.
Users are not permitted to modify copies of any materials from the Sites, nor to delete or alter copyright, trademark, or other proprietary rights notices on copies of materials from the Sites.
If you print, copy, or download any part of our Sites in breach of these Terms of Use, your right to use the Sites will cease immediately and you must, at our option, return or destroy any copies you have made. You have no right, title, or interest in or to the Sites or their content, and all rights not expressly granted are reserved by Carla+. Any use of the Sites not expressly permitted by these Terms of Use is a breach of these Terms of Use and may infringe or violate copyright, trademark, and other intellectual property or other proprietary rights.
When you upload images or photographs through the Services, you grant Carla+ a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to host, store, reproduce, analyze, modify, publish, and use these images for the purpose of providing the Services, improving the performance of its systems, and developing its artificial intelligence technologies. You represent and warrant that you hold all necessary rights to grant this license and that uploading the images does not violate any third-party rights. These images and content may also be used by Carla+ to improve its services, personalized recommendations, and artificial intelligence technologies, including training, testing, and optimizing its models. You acknowledge that these processing operations are necessary for the functioning and continuous improvement of the Services offered by Carla+.
5. Communication with You
By providing your email and using the Sites, you agree that we may, to the extent permitted by applicable law, use your email or other electronic communication means regarding the Services. We may also send you emails about services that we believe might interest you ("Promotional Emails") if you have consented to receive them. You may unsubscribe from Promotional Emails at any time by clicking "unsubscribe" in our email communications or by contacting us.
Our primary form of communication with you regarding your account, your use of the Sites, and all related Services will be by email. By using the Sites to provide the Services, you agree that all communications relating to your use of the Sites, the Services, and any other related information will be provided to you electronically and, unless we choose otherwise, solely electronically.
6. User Submission and Site Content Standards
As a condition of access and use, you agree to use the Sites for legitimate and lawful purposes only and in accordance with these Terms of Use.
The following content standards apply to all content, material, and information that a User submits, presents, or transmits (collectively, "submits") to the Sites ("User Submissions") and to all Interactive Functions. All User Submissions must comply with all applicable federal, provincial, local, and international laws, regulations, and terms of service.
Without limiting the foregoing, you warrant and agree that your use of the Sites and your User Submissions shall not: (a) In any way violate any applicable federal, provincial, local, or international law or regulation, including, without limitation, any law relating to the export of data or software, patents, trademarks, trade secrets, copyrights, or other intellectual property rights, legal rights (including rights of publicity and privacy of others) or contain elements that could give rise to civil or criminal liability under applicable laws or regulations or that could conflict with these Terms of Use and our Privacy Policy. (b) In any way violate the terms of use of any third-party website linked to the Sites. (c) Include or contain any material that is exploitative, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, age, or any other legally prohibited grounds, or be otherwise objectionable or promote, encourage, or advocate such material or statements, such decision being made at our sole discretion. (d) Involve harassment, attempt to exploit or harm any person (including minors) in any way by exposing them to inappropriate content or otherwise, or request personal information in a manner contrary to applicable laws, regulations, or codes. (e) Involve, provide, or contribute false, inaccurate, fraudulent, misleading, or illegal information, material, or content, including regarding the distribution or provision of counterfeit, illegal, or otherwise illicit items and services. (f) Impersonate Carla+, a Carla+ employee, another user, or any other person or entity, or attempt to do so (including, without limitation, by using email addresses or screen names associated with any of the aforementioned persons). (g) Transmit or cause to be sent any advertisements or promotions without our prior written consent, sell or encourage any other commercial activity, including, without limitation, any "spam," "junk mail," "chain letter," contests, sweepstakes, and other sales promotions, barter, or advertising or any other similar solicitation. (h) Encourage any other conduct that limits or prevents anyone's use or enjoyment of the Sites, or which, in our judgment, may harm Carla+ or Site users or expose them to liability. (i) Cause annoyance, inconvenience, or unnecessary anxiety, or be likely to upset, embarrass, or alarm any other person. (j) Promote any illegal activity, or advocate, promote, or assist any illegal act. (k) Give the impression that they originate from us or any other person or entity or are endorsed by us or any other person or entity, if this is not the case. (l) When writing a review on a business, contain inaccurate, false, or misleading information about that business. Any review must be independent, honest, and not made in bad faith, and must reflect only your opinion.
Without limiting the generality of these Terms of Use and other sanctions provided herein, any User who does not comply with the content of this section when using the Sites may be permanently banned from the Sites, at the sole discretion of Carla+.
Carla+ has the right to investigate and prosecute violations of the foregoing to the fullest extent permitted by law. In addition, and as set forth in these Terms of Use, Carla+ may take a range of actions against you, including, but not limited to, removing or disabling access to all or part of the Interactive Functions, including, but not limited to, canceling your request(s) for assistance or your account, in the event of a breach of these Terms of Use.
7. Services for Businesses
Carla+ also offers services for businesses, including salons, brands, or retailers, allowing them to use the platform to offer personalized recommendations to their clients. These services may be subject to specific commercial terms, separate from these Terms of Use.
8. Site Monitoring, Suspension, and Termination
Carla+ has the right, without notice, to terminate or suspend your access to all or part of the Sites for any or no reason, including, without limitation, any violation of these Terms of Use.
We have no obligation or liability to any party to monitor the Sites or their use, and we do not undertake and cannot undertake to review material that you or other Users submit to the Sites. We cannot guarantee the prompt removal of objectionable material after it has been posted and we are not responsible for any action or inaction regarding transmissions, communications, or content provided by a user or third party, subject to applicable laws.
9. Service Interruptions
You understand that Carla+ may need to perform scheduled or unscheduled maintenance on the Sites, and that such maintenance may result in a total or partial interruption of services available on the Sites. You acknowledge and agree not to hold Carla+ liable or responsible for any service interruption and for any delay or damage that may result from such interruption. You also acknowledge and agree not to hold Carla+ liable for any service interruption or loss of personal information due to events such as war, strike, flood, power failure, destruction of facilities, server failure, software bugs, hacking, or other such events.
10. Privacy
By submitting your personal information and using our Sites, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any User-submitted content in accordance with our Privacy Policy, to the extent we deem necessary for the use of the Sites and the provision of services. By submitting your personal information and using our Sites, you consent to us contacting you for various purposes, as described in more detail in our Privacy Policy.
11. Third-Party Websites
For your convenience, these Sites may provide links or references to third-party sites. We make no representations about other websites that may be accessed from the Sites. If you choose to access these sites, you do so at your own risk. We have no control over the content of these third-party sites and accept no responsibility for these sites or for any loss or damage that may result from their use. You are subject to the terms of use of these third-party sites.
12. Medical Disclaimer
The content available on the Sites is provided for educational and informational purposes only. It in no way constitutes medical advice, diagnosis, treatment, or a therapeutic recommendation, and should not be construed as such. Product information is not designed to diagnose, treat, cure, or prevent any disease, and is not a substitute for the advice of a qualified healthcare professional. Comments, testimonials, and reviews regarding product efficacy reflect only the personal opinions of customers, employees, or members of their circle, and should not be considered medical or scientific advice.
Carla+ disclaims all liability for individual reactions to an ingredient or product. It is the User's responsibility to carefully read all labels, warnings, and ingredient lists before any use, and to follow the manufacturer's instructions. In the event of a known allergy or food sensitivity, the User must avoid any product likely to cause a reaction.
13. Disclaimer of Warranties
YOU UNDERSTAND AND AGREE THAT THE USE OF THE SITES, THEIR CONTENT, AND ALL SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE SITES IS AT YOUR OWN RISK. THE SITES, THEIR CONTENT, AND ALL SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
NEITHER CARLA+, NOR ITS SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS GIVE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT AS TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE SITES OR THEIR CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER CARLA+, NOR ITS SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE SITES, THEIR CONTENT, OR ANY SERVICE OR ITEM FOUND OR OBTAINED THROUGH THE SITES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SITES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE CANNOT AND DO NOT GUARANTEE THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE SITES WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE SITES AND THE SECURITY OF YOUR COMPUTER, THE INTERNET, AND YOUR DATA. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FAILURE, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGIQUEMENT HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITES OR ANY SERVICE OR ITEM FOUND OR OBTAINED THROUGH THE SITES OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SITES OR ON ANY OTHER SITE LINKED TO THE SITES.
14. Limitation of Liability
EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, IN NO EVENT SHALL CARLA+, ITS SUBSIDIARIES, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, THEFT OF ANY KIND, FRAUD, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR YOUR INABILITY TO USE, OR YOUR RELIANCE ON THE SITES, ANY LINKED WEBSITE, OR ANY OTHER THIRD-PARTY SITE, OR ANY SITE CONTENT, MATERIAL, POSTING, OR INFORMATION THEREON, EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OR HAD REASON TO KNOW.
15. Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Carla+, its subsidiaries, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms of Use or your use of the Sites, including, but not limited to, any use of the Sites' content, services, and products other than as expressly authorized in these Terms of Use.
16. Governing Law
The Sites and these Terms of Use shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provisions, principles, or rules (whether of the Province of Quebec or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.
Any action or proceeding arising out of or relating to the Sites and under these Terms of Use shall be instituted in the courts of the Province of Quebec and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.
17. Waiver
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use constitutes or may be construed as a waiver of such right, remedy, power, or privilege. The single or partial exercise of any right, remedy, power, or privilege hereunder does not preclude any other or further exercise or the exercise of any other right, remedy, power, or privilege.
18. Severability
If any term or provision of these Terms of Use is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms of Use and shall not invalidate or render unenforceable such term or provision in any other jurisdiction.
19. Entire Agreement
The Terms of Use and the Privacy Policy constitute the sole and entire agreement between you and Carla+ regarding the Sites and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding this subject.
20. Notification and Contact
If you have any questions regarding the Terms of Use, or if you need to send a notice to Carla+ or communicate with it under the Terms of Use, please contact Carla+ at info@carlaplus.com. Carla+ may provide you with notices or communications on the Sites, and you agree that such notices constitute notice to you, whether or not you access the notice.
These terms of use for the Carla+ platform constitute a legal agreement and are entered into between you (the "User") and 9428-9691 Québec inc. (hereinafter referred to as "Carla+", "we", "us", or "our"). The following terms and conditions, together with any documents and/or additional terms expressly incorporated by reference (collectively, the "Terms of Use"), govern your access to and use of, including any content, functionality, and services offered on or through Carlaplus.com and any web interface allowing access to the Services (the "Sites").
The Carla+ Curls platform is a web-based application accessible online (SaaS), allowing Users to obtain a hair diagnosis via photo, personalized recommendations (routines, products, salons), discover suitable products, locate service providers based on their needs, access educational content, and participate in online or in-person events (the "Services").
The Terms of Use also include the Privacy Policy, which can be reviewed. BY USING THE SITES, YOU AGREE TO BE BOUND BY AND COMPLY WITH THESE TERMS OF USE AND THE PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE OR THE PRIVACY POLICY, YOU MUST NOT ACCESS THE SITES OR USE OUR SERVICES.
The Sites are intended solely for individuals aged 18 or older. Any access to or use of the Sites by anyone under 18 is expressly prohibited. By using the Sites, you represent and warrant that you are of the legal age of majority under applicable law to enter into a binding contract with Carla+ and that you meet all the aforementioned eligibility requirements. If you do not meet all of these requirements, you must not access or use the Sites.
1. Changes to the Terms of Use and the Sites
We reserve the right, at our sole discretion, to revise and update these Terms of Use from time to time. All such changes are effective immediately upon posting and apply to all access to and continued use of the Sites. Any material changes will be notified before they take effect through a web banner, email, or other means. Thereafter, the updated Terms of Use will be available and easily accessible. Any person can determine if these Terms of Use have been changed by checking the effective date indicated at the beginning of the Terms of Use. You agree to periodically review the Terms of Use to be aware of any changes, and your continued use signifies your acceptance thereof.
The information and material on the Sites, as well as the Sites themselves, may be modified, withdrawn, or deleted at any time, at our sole discretion and without notice. We will not be liable if, for any reason, all or part of the Sites is restricted to users or unavailable at any time or for any period.
2. Your Use of the Sites, Account Configuration, and Security
Providing your registration information and photos on the Sites through features such as the Carla+ app, emails, and other electronic communications (the "Interactive Functions") constitutes your consent to all actions we take with respect to such information in accordance with our Privacy Policy.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. While we do our best to protect your personal information and require that third parties we work with implement similar security measures and protocols, we cannot guarantee the security of your personal information transmitted to or through our Sites. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Sites.
Any username, password, or other piece of information you choose or that is provided to you as part of our security procedures must be treated as confidential and must not be disclosed to other persons or entities. You must exercise caution when accessing your account from a public or shared computer so that others cannot view or record your password or other personal information. You agree to notify us immediately of any unauthorized access to or use of your username or password, or any other breach of security. You are responsible for any misuse of your password or unauthorized access.
We reserve the right, at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, at our sole discretion, for any or no reason, including any violation of any provision of these Terms of Use.
You are prohibited from attempting to circumvent and violate the security of the Sites, including, without limitation: (a) accessing content and data not intended for you; (b) attempting to breach unauthorized security and/or authentication measures; (c) restricting, disrupting, or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet headers; (e) disrupting network services and otherwise disrupting the Site owner’s ability to monitor the Sites; (f) using any robot, spider, or other automatic device, process, or means to access the Sites for any purpose, including monitoring or copying Site content; (g) introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material; (h) attacking the Sites via a denial-of-service attack, distributed denial-of-service attack, flooding, mail bombing, or crashing; (i) using the Sites to harvest addresses, send spam, or otherwise violate these Terms of Use or the Privacy Policy; (j) taking any action or using any program or device that could interfere or is intended to interfere with the operation of the Sites or to shut down, overload, or saturate the Sites; (k) taking "screenshots" of Site content or attempting to copy or record any interface or content of the Sites directly to an electronic device, unless otherwise authorized; and (l) attempting to otherwise interfere with the proper functioning of the Sites.
3. Access to Services
The Services are accessible via an online web application and require an Internet connection. Carla+ does not guarantee that the Services will be accessible on all devices or browsers, or that their operation will be free from interruptions, delays, or errors. You are responsible for having compatible equipment (computer, tablet, or mobile device) and a sufficient Internet connection to access the Services. Carla+ is not responsible for technical limitations, service interruptions, connection losses, or other problems related to your equipment or your Internet service provider.
4. Intellectual Property Rights and Ownership
You understand and agree that the Sites and all of their content, features, and functionality designed, developed, or otherwise created or owned by Carla+, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by Carla+, its licensors, or other providers of such material and are protected in all forms by intellectual property laws, including, but not limited to, copyright, trademark, patent, trade secret, and all other proprietary rights.
The Carla+ name and logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of Carla+, its affiliates, or its licensors. You must not use such marks without the prior written permission of Carla+. Other names, logos, product and service names, designs, images, and slogans mentioned or appearing on the Sites are trademarks of their respective owners. The use of any such property, except as expressly authorized, constitutes an infringement or violation of the property owner’s rights and may constitute a violation of federal or other laws and may expose the infringer to legal action.
Users are not permitted to modify copies of any materials from the Sites, nor to delete or alter copyright, trademark, or other proprietary rights notices on copies of materials from the Sites.
If you print, copy, or download any part of our Sites in breach of these Terms of Use, your right to use the Sites will cease immediately and you must, at our option, return or destroy any copies you have made. You have no right, title, or interest in or to the Sites or their content, and all rights not expressly granted are reserved by Carla+. Any use of the Sites not expressly permitted by these Terms of Use is a breach of these Terms of Use and may infringe or violate copyright, trademark, and other intellectual property or other proprietary rights.
When you upload images or photographs through the Services, you grant Carla+ a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to host, store, reproduce, analyze, modify, publish, and use these images for the purpose of providing the Services, improving the performance of its systems, and developing its artificial intelligence technologies. You represent and warrant that you hold all necessary rights to grant this license and that uploading the images does not violate any third-party rights. These images and content may also be used by Carla+ to improve its services, personalized recommendations, and artificial intelligence technologies, including training, testing, and optimizing its models. You acknowledge that these processing operations are necessary for the functioning and continuous improvement of the Services offered by Carla+.
5. Communication with You
By providing your email and using the Sites, you agree that we may, to the extent permitted by applicable law, use your email or other electronic communication means regarding the Services. We may also send you emails about services that we believe might interest you ("Promotional Emails") if you have consented to receive them. You may unsubscribe from Promotional Emails at any time by clicking "unsubscribe" in our email communications or by contacting us.
Our primary form of communication with you regarding your account, your use of the Sites, and all related Services will be by email. By using the Sites to provide the Services, you agree that all communications relating to your use of the Sites, the Services, and any other related information will be provided to you electronically and, unless we choose otherwise, solely electronically.
6. User Submission and Site Content Standards
As a condition of access and use, you agree to use the Sites for legitimate and lawful purposes only and in accordance with these Terms of Use.
The following content standards apply to all content, material, and information that a User submits, presents, or transmits (collectively, "submits") to the Sites ("User Submissions") and to all Interactive Functions. All User Submissions must comply with all applicable federal, provincial, local, and international laws, regulations, and terms of service.
Without limiting the foregoing, you warrant and agree that your use of the Sites and your User Submissions shall not: (a) In any way violate any applicable federal, provincial, local, or international law or regulation, including, without limitation, any law relating to the export of data or software, patents, trademarks, trade secrets, copyrights, or other intellectual property rights, legal rights (including rights of publicity and privacy of others) or contain elements that could give rise to civil or criminal liability under applicable laws or regulations or that could conflict with these Terms of Use and our Privacy Policy. (b) In any way violate the terms of use of any third-party website linked to the Sites. (c) Include or contain any material that is exploitative, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, age, or any other legally prohibited grounds, or be otherwise objectionable or promote, encourage, or advocate such material or statements, such decision being made at our sole discretion. (d) Involve harassment, attempt to exploit or harm any person (including minors) in any way by exposing them to inappropriate content or otherwise, or request personal information in a manner contrary to applicable laws, regulations, or codes. (e) Involve, provide, or contribute false, inaccurate, fraudulent, misleading, or illegal information, material, or content, including regarding the distribution or provision of counterfeit, illegal, or otherwise illicit items and services. (f) Impersonate Carla+, a Carla+ employee, another user, or any other person or entity, or attempt to do so (including, without limitation, by using email addresses or screen names associated with any of the aforementioned persons). (g) Transmit or cause to be sent any advertisements or promotions without our prior written consent, sell or encourage any other commercial activity, including, without limitation, any "spam," "junk mail," "chain letter," contests, sweepstakes, and other sales promotions, barter, or advertising or any other similar solicitation. (h) Encourage any other conduct that limits or prevents anyone's use or enjoyment of the Sites, or which, in our judgment, may harm Carla+ or Site users or expose them to liability. (i) Cause annoyance, inconvenience, or unnecessary anxiety, or be likely to upset, embarrass, or alarm any other person. (j) Promote any illegal activity, or advocate, promote, or assist any illegal act. (k) Give the impression that they originate from us or any other person or entity or are endorsed by us or any other person or entity, if this is not the case. (l) When writing a review on a business, contain inaccurate, false, or misleading information about that business. Any review must be independent, honest, and not made in bad faith, and must reflect only your opinion.
Without limiting the generality of these Terms of Use and other sanctions provided herein, any User who does not comply with the content of this section when using the Sites may be permanently banned from the Sites, at the sole discretion of Carla+.
Carla+ has the right to investigate and prosecute violations of the foregoing to the fullest extent permitted by law. In addition, and as set forth in these Terms of Use, Carla+ may take a range of actions against you, including, but not limited to, removing or disabling access to all or part of the Interactive Functions, including, but not limited to, canceling your request(s) for assistance or your account, in the event of a breach of these Terms of Use.
7. Services for Businesses
Carla+ also offers services for businesses, including salons, brands, or retailers, allowing them to use the platform to offer personalized recommendations to their clients. These services may be subject to specific commercial terms, separate from these Terms of Use.
8. Site Monitoring, Suspension, and Termination
Carla+ has the right, without notice, to terminate or suspend your access to all or part of the Sites for any or no reason, including, without limitation, any violation of these Terms of Use.
We have no obligation or liability to any party to monitor the Sites or their use, and we do not undertake and cannot undertake to review material that you or other Users submit to the Sites. We cannot guarantee the prompt removal of objectionable material after it has been posted and we are not responsible for any action or inaction regarding transmissions, communications, or content provided by a user or third party, subject to applicable laws.
9. Service Interruptions
You understand that Carla+ may need to perform scheduled or unscheduled maintenance on the Sites, and that such maintenance may result in a total or partial interruption of services available on the Sites. You acknowledge and agree not to hold Carla+ liable or responsible for any service interruption and for any delay or damage that may result from such interruption. You also acknowledge and agree not to hold Carla+ liable for any service interruption or loss of personal information due to events such as war, strike, flood, power failure, destruction of facilities, server failure, software bugs, hacking, or other such events.
10. Privacy
By submitting your personal information and using our Sites, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any User-submitted content in accordance with our Privacy Policy, to the extent we deem necessary for the use of the Sites and the provision of services. By submitting your personal information and using our Sites, you consent to us contacting you for various purposes, as described in more detail in our Privacy Policy.
11. Third-Party Websites
For your convenience, these Sites may provide links or references to third-party sites. We make no representations about other websites that may be accessed from the Sites. If you choose to access these sites, you do so at your own risk. We have no control over the content of these third-party sites and accept no responsibility for these sites or for any loss or damage that may result from their use. You are subject to the terms of use of these third-party sites.
12. Medical Disclaimer
The content available on the Sites is provided for educational and informational purposes only. It in no way constitutes medical advice, diagnosis, treatment, or a therapeutic recommendation, and should not be construed as such. Product information is not designed to diagnose, treat, cure, or prevent any disease, and is not a substitute for the advice of a qualified healthcare professional. Comments, testimonials, and reviews regarding product efficacy reflect only the personal opinions of customers, employees, or members of their circle, and should not be considered medical or scientific advice.
Carla+ disclaims all liability for individual reactions to an ingredient or product. It is the User's responsibility to carefully read all labels, warnings, and ingredient lists before any use, and to follow the manufacturer's instructions. In the event of a known allergy or food sensitivity, the User must avoid any product likely to cause a reaction.
13. Disclaimer of Warranties
YOU UNDERSTAND AND AGREE THAT THE USE OF THE SITES, THEIR CONTENT, AND ALL SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE SITES IS AT YOUR OWN RISK. THE SITES, THEIR CONTENT, AND ALL SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
NEITHER CARLA+, NOR ITS SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS GIVE ANY WARRANTY, REPRESENTATION, OR ENDORSEMENT AS TO THE COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY, OR AVAILABILITY OF THE SITES OR THEIR CONTENT. WITHOUT LIMITING THE FOREGOING, NEITHER CARLA+, NOR ITS SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS REPRESENT OR WARRANT THAT THE SITES, THEIR CONTENT, OR ANY SERVICE OR ITEM FOUND OR OBTAINED THROUGH THE SITES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SITES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE CANNOT AND DO NOT GUARANTEE THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE SITES WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE SITES AND THE SECURITY OF YOUR COMPUTER, THE INTERNET, AND YOUR DATA. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FAILURE, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGIQUEMENT HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITES OR ANY SERVICE OR ITEM FOUND OR OBTAINED THROUGH THE SITES OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SITES OR ON ANY OTHER SITE LINKED TO THE SITES.
14. Limitation of Liability
EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, IN NO EVENT SHALL CARLA+, ITS SUBSIDIARIES, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS, OR SUCCESSORS BE LIABLE FOR NEGLIGENCE, GROSS NEGLIGENCE, NEGLIGENT MISREPRESENTATION, FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, THEFT OF ANY KIND, FRAUD, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, BREACH OF PRIVACY, OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR YOUR INABILITY TO USE, OR YOUR RELIANCE ON THE SITES, ANY LINKED WEBSITE, OR ANY OTHER THIRD-PARTY SITE, OR ANY SITE CONTENT, MATERIAL, POSTING, OR INFORMATION THEREON, EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OR HAD REASON TO KNOW.
15. Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Carla+, its subsidiaries, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms of Use or your use of the Sites, including, but not limited to, any use of the Sites' content, services, and products other than as expressly authorized in these Terms of Use.
16. Governing Law
The Sites and these Terms of Use shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provisions, principles, or rules (whether of the Province of Quebec or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.
Any action or proceeding arising out of or relating to the Sites and under these Terms of Use shall be instituted in the courts of the Province of Quebec and/or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.
17. Waiver
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use constitutes or may be construed as a waiver of such right, remedy, power, or privilege. The single or partial exercise of any right, remedy, power, or privilege hereunder does not preclude any other or further exercise or the exercise of any other right, remedy, power, or privilege.
18. Severability
If any term or provision of these Terms of Use is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of these Terms of Use and shall not invalidate or render unenforceable such term or provision in any other jurisdiction.
19. Entire Agreement
The Terms of Use and the Privacy Policy constitute the sole and entire agreement between you and Carla+ regarding the Sites and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding this subject.
20. Notification and Contact
If you have any questions regarding the Terms of Use, or if you need to send a notice to Carla+ or communicate with it under the Terms of Use, please contact Carla+ at info@carlaplus.com. Carla+ may provide you with notices or communications on the Sites, and you agree that such notices constitute notice to you, whether or not you access the notice.
Acceptance of the Privacy Policy
Acceptance of
the Privacy Policy
Introduction
This Privacy Policy (the "Policy") describes the practices of 9428-9691 Québec inc. (hereinafter referred to as "Carla+") regarding the processing of your personal information.
The purpose of this Policy is to explain how and for what purposes Carla+ collects, uses, shares, or otherwise processes your personal information, and how we protect its confidentiality when you use the Carla+ Curls application (the "Application"), visit our website (the "Site"), communicate with us, or apply for a position. By providing us with personal information or interacting with us, you consent to the processing of your personal information in accordance with this Policy.
In this Policy, "personal information" generally refers to any information that can be used, alone or in combination with other data, to identify an individual. This includes names, email addresses, phone numbers, contact information, and images representing you. Anonymized information that cannot be irreversibly associated with an identifiable person is not considered personal information.
1. What Personal Information Do We Collect?
The personal information we collect depends on the nature of your interactions with Carla+. We collect the following:
Account Creation: Email address, username (if applicable), and password.
Application Usage: Data related to your hair profile (hair type, routine, history, gender), photos uploaded for hair diagnosis, and geolocation data (with your consent). We also collect data generated by hair diagnostics or product scans.
Events: Contact information for registration and photos taken during participation.
Communications: Contact details and any information provided within your request.
Job Applications: Contact information, curriculum vitae (CV), and relevant candidacy details.
Online Interactions: Technical information automatically collected such as IP address, browser type, pages viewed, time/date of visit, and navigation data via cookies.
2. How We Use Your Personal Information
Voici la traduction de cette section, utilisant le lexique juridique approprié pour un document de conformité en anglais :
We may use your personal information for general business purposes, such as providing or delivering our services, managing our Website, and for purposes related to the security of our information systems or network.
Specifically, we may use your personal information for the following general business purposes:
Service Provision: Providing our services through our Application, including personalized hair care advice, recommendations for nearby salons, products, or services, and the development of hair care routines.
Technology Improvement and Development: Your information, including uploaded images, may be used to feed and train our artificial intelligence tools, including for the ongoing improvement, training, testing, and validation of our models, with the aim of enhancing the quality and relevance of the recommendations provided.
Communication: If you contact us with an inquiry, we may use your personal information to respond to you.
Employment Application Evaluation: Reviewing and responding to your job applications and assessing your suitability for current and future positions.
Product and Service Optimization: Producing internal statistics and analytics to optimize our services, provided that you are not directly identified in such reports.
Other Purposes Authorized or Required by Law: For example, to comply with a legal obligation, to protect the rights of Carla+, to enforce or apply our Terms of Use and other agreements, or to detect, prevent, and investigate suspicious, unauthorized, fraudulent, illegal, or illicit activities.
2.1 Use of Data, Images, and Content
In connection with the use of the Carla+ Curls application, Carla+ collects, generates, and processes certain data to provide its services, enhance its recommendations, and develop its proprietary technologies.
1. Data Generated by Usage While using the Application, we may collect and generate:
Hair Profile Data: Hair type, porosity, scalp condition, and hair goals.
Diagnostic Data: Results from hair analysis performed via Artificial Intelligence (AI).
User Input: Responses to questionnaires and stated preferences.
Routine History: Generated hair care routines and their history.
Product Recommendations: Lists of recommended products.
Interaction Data: Engagement with recommendations (clicks, selections, navigation).
Feedback: User-reported outcomes (e.g., improvement, no change, or deterioration).
2. Purpose of Service Improvement This data is processed to:
Increase the precision of recommendations.
Optimize the proposed routines.
Analyze the performance of products and routines.
Train and enhance Artificial Intelligence models.
Produce internal statistics and business analytics.
3. Use of Images When you upload images:
They are processed specifically to perform hair diagnostics.
They may be automatically modified to mitigate identification risks (e.g., face removal or blurring).
They may be used to improve and train our proprietary AI technologies.
4. Storage and Security of Images and Data Images and associated data are:
Stored on secure servers or through authorized third-party service providers.
Accessible only to authorized systems and personnel.
Protected against unauthorized access through rigorous security measures.
5. Data Retention Data and images are retained:
For the duration necessary to provide the services.
To improve our technologies.
To comply with legal and regulatory obligations.
Data may be deleted or irreversibly anonymized at the end of its retention period.
6. Partner-Related Data In the context of partnerships (salons, brands, retailers):
Recommendations are based on partner catalogs.
Certain data may be used in an aggregated format to produce business analytics.
No personally identifiable information (PII) is shared with partners without explicit consent. This data remains under the control of Carla+ and does not allow for the direct identification of a user.
7. Anonymized Data We may use anonymized and aggregated data for:
Internal research.
Product development and improvement.
Commercial and market analysis.
This data cannot be used to identify you. It contributes to the continuous improvement of our recommendation system and the construction of our proprietary knowledge base.
Voici la traduction de la suite de votre document, calibrée avec la terminologie juridique anglaise standard pour le Canada et les États-Unis.
3. With Whom Do We Share Your Personal Information?
We do not share your personal information with third parties without your consent, except in the following cases:
Service Providers: We may engage service providers to perform specific services on our behalf, including IT service providers, third-party API providers integrated into our application, analytics or marketing services, translation services, payment processors, and data hosting services. Consequently, these providers may process or manage your personal information on our behalf.
Business Transactions: We may disclose personal information to facilitate or enable any business or corporate transaction involving Carla+, to the extent permitted by applicable law.
Please note that within Carla+, our employees may have access, in whole or in part, to your personal information as necessary for the performance of their duties.
Finally, your information may be disclosed if necessary to satisfy legal, regulatory, insurance, audit, or security requirements, or otherwise with your consent, as permitted or required by law (including requirements under Canadian and foreign laws applicable to us or our service providers).
4. Security and Retention of Your Personal Information
We will maintain the confidentiality of your information, and it will only be used in accordance with this Policy and applicable laws. We have implemented reasonable security measures to protect against unauthorized access or use of your personal information, including technological safeguards and restricting access to only those individuals who strictly require it to perform their duties.
However, it is important to note that any information transmitted over the internet may be intercepted by a third party. Consequently, we cannot and do not assume responsibility for the theft, loss, misuse, or alteration of any personal information transmitted via the internet.
We retain personal information only for the duration required to fulfill the purposes for which it was collected, or to meet legal, regulatory, or business obligations. When your personal information is no longer required, we destroy or anonymize it for future use, in compliance with applicable laws.
5. Hosting and Transfers of Personal Information
We will store personal information on our internal servers or with service providers. Personal information collected about you may be hosted and/or processed in a jurisdiction other than your province or country of residence. Our service providers may host and process personal information outside of Quebec or Canada, including in the United States. When information is hosted or processed outside of your jurisdiction, it may be subject to the laws of the judicial authorities in those other jurisdictions, including any law authorizing or requiring the disclosure of such information to the government, government agencies, courts, and law enforcement of that territory.
We ensure that our service providers comply with all applicable privacy laws and implement contractual clauses imposing such obligations upon them. For more information regarding the processing of our data abroad, please contact our Privacy Officer (contact information provided below).
6. What Are Your Rights Regarding Your Personal Information?
You have the right to consult, verify, modify, and correct the personal information we collect. To consult, verify, correct, or update your personal information, please contact our Privacy Officer using the contact details provided at the end of this Policy. We may decline a request to modify information if we believe the change would violate a law or legal requirement or result in incorrect information in our records.
Before granting access to your information, providing you with the personal information we hold about you, or making requested changes, we may ask for information to help us confirm your identity and your right to access such information. In certain cases, applicable laws may require us to refuse access to some or all of the personal information we hold about you, or information that we may have destroyed, erased, or anonymized in accordance with our legal record-keeping obligations and privacy best practices.
You may refuse or withdraw your consent to the collection, use, and disclosure of your personal information, subject to legal or contractual requirements, or delete your account at any time. However, if consent is refused or withdrawn, we may be unable to provide certain services. We will explain the consequences of deleting your information or withdrawing your consent upon receipt of your request to assist you in your decision.
If we are unable to comply with your request, we will inform you of the reasons, subject to any legal or regulatory restrictions.
7. Cookies and Other Tracking Technologies
When you visit our Site, we use cookies and similar tracking technologies to collect information to remember your preferences and settings as you navigate our Site. The information collected includes: your IP address, the date and time of your visit, the pages you visit, the features you use, the referring URL from which you arrived and the one you go to next, your clickstream (i.e., the pages you view, the links you click, and other actions you take in connection with the Site), your browser type, and, with your consent, geolocation data.
We use this information to provide our services, conduct internal research on user demographics, interests, and behavior to better understand, protect, and serve our users and community, and to improve our services. We may use session cookies and persistent cookies. A "session cookie" expires immediately when you end your session (i.e., when you close your browser). A "persistent cookie" stores information on the hard drive so that when you end your session and return to our site at a later date, the cookie information is still available. Cookies placed by our server are readable only by us, and cookies cannot access, read, or modify other data on your computer.
We also use Google Analytics to better understand who uses our Site and how they use it. Google Analytics uses cookies to collect information such as site pages visited, where users click, time spent on each page, IP address, operating system type, and location. Please visit http://www.google.com/policies/privacy/partners/ to learn how Google Analytics uses this information. Google may track your activity over time and across different websites. This information is used to target advertisements and content that may interest you, as well as to provide statistical information through features such as Google Analytics and Google Ads.
Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain ones. You may be able to manage other tracking technologies in a similar manner. In some cases, tracking tools used by third-party service providers can be disabled.
8. Minors
The Website is intended for a general audience and is not directed at minors under the age of 18. We do not knowingly collect or solicit personal information from minors under the age of 18. If you believe a minor under the age of 18 has provided us with personal information, please contact us as indicated in the Contact Us section.
9. Policy Updates
The Policy is effective as of the date indicated above and may be amended from time to time at our sole discretion. We recommend that you consult the Policy regularly, as it may be updated or revised. If we make significant changes, we will take reasonable steps to inform you.
10. Contact Us
If you have any questions regarding the processing of your personal information or this Policy, please contact our Privacy Officer at: info@carlaplus.com.
Introduction
This Privacy Policy (the "Policy") describes the practices of 9428-9691 Québec inc. (hereinafter referred to as "Carla+") regarding the processing of your personal information.
The purpose of this Policy is to explain how and for what purposes Carla+ collects, uses, shares, or otherwise processes your personal information, and how we protect its confidentiality when you use the Carla+ Curls application (the "Application"), visit our website (the "Site"), communicate with us, or apply for a position. By providing us with personal information or interacting with us, you consent to the processing of your personal information in accordance with this Policy.
In this Policy, "personal information" generally refers to any information that can be used, alone or in combination with other data, to identify an individual. This includes names, email addresses, phone numbers, contact information, and images representing you. Anonymized information that cannot be irreversibly associated with an identifiable person is not considered personal information.
1. What Personal Information Do We Collect?
The personal information we collect depends on the nature of your interactions with Carla+. We collect the following:
Account Creation: Email address, username (if applicable), and password.
Application Usage: Data related to your hair profile (hair type, routine, history, gender), photos uploaded for hair diagnosis, and geolocation data (with your consent). We also collect data generated by hair diagnostics or product scans.
Events: Contact information for registration and photos taken during participation.
Communications: Contact details and any information provided within your request.
Job Applications: Contact information, curriculum vitae (CV), and relevant candidacy details.
Online Interactions: Technical information automatically collected such as IP address, browser type, pages viewed, time/date of visit, and navigation data via cookies.
2. How We Use Your Personal Information
Voici la traduction de cette section, utilisant le lexique juridique approprié pour un document de conformité en anglais :
We may use your personal information for general business purposes, such as providing or delivering our services, managing our Website, and for purposes related to the security of our information systems or network.
Specifically, we may use your personal information for the following general business purposes:
Service Provision: Providing our services through our Application, including personalized hair care advice, recommendations for nearby salons, products, or services, and the development of hair care routines.
Technology Improvement and Development: Your information, including uploaded images, may be used to feed and train our artificial intelligence tools, including for the ongoing improvement, training, testing, and validation of our models, with the aim of enhancing the quality and relevance of the recommendations provided.
Communication: If you contact us with an inquiry, we may use your personal information to respond to you.
Employment Application Evaluation: Reviewing and responding to your job applications and assessing your suitability for current and future positions.
Product and Service Optimization: Producing internal statistics and analytics to optimize our services, provided that you are not directly identified in such reports.
Other Purposes Authorized or Required by Law: For example, to comply with a legal obligation, to protect the rights of Carla+, to enforce or apply our Terms of Use and other agreements, or to detect, prevent, and investigate suspicious, unauthorized, fraudulent, illegal, or illicit activities.
2.1 Use of Data, Images, and Content
In connection with the use of the Carla+ Curls application, Carla+ collects, generates, and processes certain data to provide its services, enhance its recommendations, and develop its proprietary technologies.
1. Data Generated by Usage While using the Application, we may collect and generate:
Hair Profile Data: Hair type, porosity, scalp condition, and hair goals.
Diagnostic Data: Results from hair analysis performed via Artificial Intelligence (AI).
User Input: Responses to questionnaires and stated preferences.
Routine History: Generated hair care routines and their history.
Product Recommendations: Lists of recommended products.
Interaction Data: Engagement with recommendations (clicks, selections, navigation).
Feedback: User-reported outcomes (e.g., improvement, no change, or deterioration).
2. Purpose of Service Improvement This data is processed to:
Increase the precision of recommendations.
Optimize the proposed routines.
Analyze the performance of products and routines.
Train and enhance Artificial Intelligence models.
Produce internal statistics and business analytics.
3. Use of Images When you upload images:
They are processed specifically to perform hair diagnostics.
They may be automatically modified to mitigate identification risks (e.g., face removal or blurring).
They may be used to improve and train our proprietary AI technologies.
4. Storage and Security of Images and Data Images and associated data are:
Stored on secure servers or through authorized third-party service providers.
Accessible only to authorized systems and personnel.
Protected against unauthorized access through rigorous security measures.
5. Data Retention Data and images are retained:
For the duration necessary to provide the services.
To improve our technologies.
To comply with legal and regulatory obligations.
Data may be deleted or irreversibly anonymized at the end of its retention period.
6. Partner-Related Data In the context of partnerships (salons, brands, retailers):
Recommendations are based on partner catalogs.
Certain data may be used in an aggregated format to produce business analytics.
No personally identifiable information (PII) is shared with partners without explicit consent. This data remains under the control of Carla+ and does not allow for the direct identification of a user.
7. Anonymized Data We may use anonymized and aggregated data for:
Internal research.
Product development and improvement.
Commercial and market analysis.
This data cannot be used to identify you. It contributes to the continuous improvement of our recommendation system and the construction of our proprietary knowledge base.
Voici la traduction de la suite de votre document, calibrée avec la terminologie juridique anglaise standard pour le Canada et les États-Unis.
3. With Whom Do We Share Your Personal Information?
We do not share your personal information with third parties without your consent, except in the following cases:
Service Providers: We may engage service providers to perform specific services on our behalf, including IT service providers, third-party API providers integrated into our application, analytics or marketing services, translation services, payment processors, and data hosting services. Consequently, these providers may process or manage your personal information on our behalf.
Business Transactions: We may disclose personal information to facilitate or enable any business or corporate transaction involving Carla+, to the extent permitted by applicable law.
Please note that within Carla+, our employees may have access, in whole or in part, to your personal information as necessary for the performance of their duties.
Finally, your information may be disclosed if necessary to satisfy legal, regulatory, insurance, audit, or security requirements, or otherwise with your consent, as permitted or required by law (including requirements under Canadian and foreign laws applicable to us or our service providers).
4. Security and Retention of Your Personal Information
We will maintain the confidentiality of your information, and it will only be used in accordance with this Policy and applicable laws. We have implemented reasonable security measures to protect against unauthorized access or use of your personal information, including technological safeguards and restricting access to only those individuals who strictly require it to perform their duties.
However, it is important to note that any information transmitted over the internet may be intercepted by a third party. Consequently, we cannot and do not assume responsibility for the theft, loss, misuse, or alteration of any personal information transmitted via the internet.
We retain personal information only for the duration required to fulfill the purposes for which it was collected, or to meet legal, regulatory, or business obligations. When your personal information is no longer required, we destroy or anonymize it for future use, in compliance with applicable laws.
5. Hosting and Transfers of Personal Information
We will store personal information on our internal servers or with service providers. Personal information collected about you may be hosted and/or processed in a jurisdiction other than your province or country of residence. Our service providers may host and process personal information outside of Quebec or Canada, including in the United States. When information is hosted or processed outside of your jurisdiction, it may be subject to the laws of the judicial authorities in those other jurisdictions, including any law authorizing or requiring the disclosure of such information to the government, government agencies, courts, and law enforcement of that territory.
We ensure that our service providers comply with all applicable privacy laws and implement contractual clauses imposing such obligations upon them. For more information regarding the processing of our data abroad, please contact our Privacy Officer (contact information provided below).
6. What Are Your Rights Regarding Your Personal Information?
You have the right to consult, verify, modify, and correct the personal information we collect. To consult, verify, correct, or update your personal information, please contact our Privacy Officer using the contact details provided at the end of this Policy. We may decline a request to modify information if we believe the change would violate a law or legal requirement or result in incorrect information in our records.
Before granting access to your information, providing you with the personal information we hold about you, or making requested changes, we may ask for information to help us confirm your identity and your right to access such information. In certain cases, applicable laws may require us to refuse access to some or all of the personal information we hold about you, or information that we may have destroyed, erased, or anonymized in accordance with our legal record-keeping obligations and privacy best practices.
You may refuse or withdraw your consent to the collection, use, and disclosure of your personal information, subject to legal or contractual requirements, or delete your account at any time. However, if consent is refused or withdrawn, we may be unable to provide certain services. We will explain the consequences of deleting your information or withdrawing your consent upon receipt of your request to assist you in your decision.
If we are unable to comply with your request, we will inform you of the reasons, subject to any legal or regulatory restrictions.
7. Cookies and Other Tracking Technologies
When you visit our Site, we use cookies and similar tracking technologies to collect information to remember your preferences and settings as you navigate our Site. The information collected includes: your IP address, the date and time of your visit, the pages you visit, the features you use, the referring URL from which you arrived and the one you go to next, your clickstream (i.e., the pages you view, the links you click, and other actions you take in connection with the Site), your browser type, and, with your consent, geolocation data.
We use this information to provide our services, conduct internal research on user demographics, interests, and behavior to better understand, protect, and serve our users and community, and to improve our services. We may use session cookies and persistent cookies. A "session cookie" expires immediately when you end your session (i.e., when you close your browser). A "persistent cookie" stores information on the hard drive so that when you end your session and return to our site at a later date, the cookie information is still available. Cookies placed by our server are readable only by us, and cookies cannot access, read, or modify other data on your computer.
We also use Google Analytics to better understand who uses our Site and how they use it. Google Analytics uses cookies to collect information such as site pages visited, where users click, time spent on each page, IP address, operating system type, and location. Please visit http://www.google.com/policies/privacy/partners/ to learn how Google Analytics uses this information. Google may track your activity over time and across different websites. This information is used to target advertisements and content that may interest you, as well as to provide statistical information through features such as Google Analytics and Google Ads.
Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain ones. You may be able to manage other tracking technologies in a similar manner. In some cases, tracking tools used by third-party service providers can be disabled.
8. Minors
The Website is intended for a general audience and is not directed at minors under the age of 18. We do not knowingly collect or solicit personal information from minors under the age of 18. If you believe a minor under the age of 18 has provided us with personal information, please contact us as indicated in the Contact Us section.
9. Policy Updates
The Policy is effective as of the date indicated above and may be amended from time to time at our sole discretion. We recommend that you consult the Policy regularly, as it may be updated or revised. If we make significant changes, we will take reasonable steps to inform you.
10. Contact Us
If you have any questions regarding the processing of your personal information or this Policy, please contact our Privacy Officer at: info@carlaplus.com.